The following email has been sent to all clients within our Ottawa, ON, Canada location:
Dear valued customer,
We are writing to inform you about upcoming scheduled network and server maintenance taking place on Thursday, May 25th, 2023, between the hours of 9:00 AM and 5:00 PM Eastern Standard Time (EST).
Our goal is to always provide an excellent service experience; to achieve this, periodic maintenance of our systems is vital. The planned maintenance is designed to enhance our service performance and will lay the foundation for greater network availability.
During this period, please be aware that you may experience temporary interruptions to your services. While we understand this may cause some inconvenience, we have chosen these hours to minimize disruption to our customers. Our technical team will be working hard to ensure the work is completed as quickly and efficiently as possible.
We appreciate your understanding and patience during this time. We are confident that this scheduled maintenance will help us serve you better and enhance your experience. Please let us know if you have any concerns or if there are critical operations you foresee could be affected during this time. We will make every effort to work with you to minimize any potential disruption.
Kind regards,
Peter Potvin | Executive Director & CEO
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